Right of withdrawal

The helmet doesn't fit or is defective?
 Have you received a defective item or your helmet or parts of it are defective? Here you will find all important information about returns, exchanges, complaints and repair orders:

1. Return

You have the right to return the goods within 14 days upon receipt without giving reasons. To complete the return, the goods must be in the Original packaging and must be returned in unused condition.

Please note that Returns without original packaging or with missing parts will incur additional costs can.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

2. Exchange at KED – It’s that easy:

If the helmet does not fit, we offer an exchange within the 14-day cancellation period. After this period has expired, we can no longer offer free exchanges.

Return item:

Simply send the item that doesn't fit or you don't like it back to us. Please include the delivery note from the original order in the package. As soon as we have received the return, we will refund you the purchase amount.

Place new order:

At the same time, order the right helmet directly from our shop. This means you can get your desired product quickly and easily.

Advantages:

Fast processing: You don't have to wait for the refund, you will receive your new helmet immediately.

Maximum flexibility: You directly choose the right size, color or another model.

Uncomplicated refund: The amount for the return will be credited quickly.

Always up to date: You have access to our current range and all available new products.

 

3. Complaint

For helmets that you buy from us Factory sales or about ours Online shop have purchased, we offer one 2 year guarantee on. In the event of a defect, you can:

Please note:

  • Ours Factory sales visit in person or
  • send an email and the Complaint instructions follow. Only then can we process your complaint.

Our team will review your complaint and contact you as soon as possible.

Note:
If you purchase the helmet from one of our... Specialist dealer If you have purchased a product, please contact the relevant retailer directly to make a complaint.

4. Repair order (chargeable)

Even if your helmet is outside of the warranty period, we can check whether repair or replacement is possible.

  • Submit your request by email. Please be sure to follow along this link, otherwise we cannot process your request.
  • Our team will check whether a repair is possible and will get back to you as quickly as possible.

Contact us If you have any further questions, we will be happy to help you!