Right of withdrawal

The helmet does not fit or is defective?
 Have you received a defective article or your helmet or parts of it are defective? Here you will find all the important information about returns, exchange, complaints and repair orders:

1. Return

You have the right to the goods within 14 days to send back without giving reasons. In order to complete the return, the goods in the Original packaging and can be returned in an unused state.

Please note:

  • Returns without original packaging or with missing parts can cause additional costs.

2. Exchange

If the helmet does not fit, we offer one Exchange within the 14-day cancellation period. After this period, we can no longer offer free exchange.

Please note:

  • Place your return one Note at where the desired size or the exchange model is noted.
  • Here, too, the helmet must be in unused condition And in the Original packaging be sent back.

3. Collamation

For helmets that you in our Factory outlet or about our Online shop have bought, we offer one Guarantee of 2 years to. With a defect you can:

Please note:

  • Ours Factory outlet Personally visit or
  • Send an email and the Collamation instructions follow. Only then can we work on your complaint.

Our team will check your complaint and contact you as soon as possible.

A notice:
If you have the helmet at one of ours Specialist dealer have acquired, please contact the corresponding dealer for complaint requests directly.

4. Repair order (chargeable)

Even if your helmet is outside the guarantee period, we can Check whether repair or exchange is possible.

  • Submit your request by email. Please follow the these instructionsotherwise we cannot edit your request
  • Our team checks whether a repair is possible and will be back to you as soon as possible.

Contact us If you have any further questions, and we will be happy to help you!